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Acceptance of the Terms of Use
1. By signing up for, installing, accessing or using the Site in any manner or participating in any
service made available through the Site, you indicate that you have read and understand this
Terms of Use Agreement (the "Terms"), which incorporates by reference our Privacy Policy
that you meet the Eligibility requirements provided in the Eligibility section (see below), and
that you agree to be bound by these Terms in their entirety. We reserve the right to make
changes and modifications to the Site, the services offered, and these Terms at any time, in
our sole discretion. Your continued use of the Site constitutes your agreement to the most
current version of the Terms. If at any time you do not agree to the Terms, you must cease
your use of the Site.

2. These Terms apply to all users of the Site, including, without limitation, users who are
contributors of content, information, and other materials or services, registered or otherwise.

3. To provide the Site, we need information about you. Please refer to our Privacy  to help you
understand what information we collect, how we use that information and what choices you
have regarding your information when you use our Site.
Eligibility and User Accounts
1. Eligibility. You represent and warrant that you are an individual person at least 13 years of
age. If you are under age 13, you may not, under any circumstances or for any reason, use
the Site. Persons under the age of 18 or the applicable age of majority in their legal state of
residence (collectively, "Minors") must obtain the consent of their parent or legal guardian
prior to using the Site. By using the Site, you agree (or in the case of a Minor user, the parent
or legal guardian of such Minor must agree on the Minor's behalf) that you have read,
understood and agree to be bound by these Terms and by any changes or modifications that
we may make hereto as well as all any other documents incorporated by reference.
You are solely responsible for ensuring that these Terms are in compliance with all laws,
rules and regulations applicable to you and the right to access the Site is revoked where
these Terms or use of the Site is prohibited or to the extent offering or provision of the Site
conflicts with any applicable law, rule or regulation. Further, the Site is offered only for your
use, and not for the use or benefit of any third party.
We may, in our sole discretion, refuse to offer the Site to any person or entity and change its
eligibility criteria at any time.

2. Registration. We may require you to register for an Account on the Site (an "Account"). You
must provide accurate and complete information and keep your Account information
updated. If you provide any information that is inaccurate, not current or incomplete, or we
have reasonable grounds to suspect that such information is inaccurate, not current or
incomplete, or otherwise violates our Terms, we may deny you access to areas requiring

registration, terminate your Account, or take such other action as we deem appropriate, at
our sole discretion.

3. You shall not: (i) select or use as a username a name of another person with the intent to
impersonate that person; or (ii) use as a username a name subject to any rights of a person
other than you without appropriate authorization. You agree that you are solely responsible
for the activity that occurs on your Account, and for keeping your Account password and
login credentials secure. You may never use another person's user Account or registration
information or permit another user to use your Account. You must notify us immediately of
any change in your eligibility to use the Site, breach of security or unauthorized use of your
Account. You should never publish, distribute or post login information for your Account. You
shall have the ability to delete your Account, directly by emailing us
at sales@electricalindustries.com

4. You may only establish, maintain, use and control one Account on the Site. Each Account on
the Site may only be owned, maintained, used and controlled by one individual or business.
For avoidance of doubt, users may not "co-own" accounts on the Site. In the event Electrical
Industries determines that you have opened, maintained, used or controlled more than one
Account, in addition to any other rights that Electrical Industries may have, Electrical
Industries reserves the right to suspend or terminate any or all of your accounts.

5. Without limiting anything in these Terms, we reserve the right, in our sole discretion, to
restrict, suspend, or terminate your Account, or your access to all or any part of the Site at
any time, for any or no reason, with or without prior notice, and without liability, including in
the event we stop offering any features or services on the Site. We expressly reserve the
right to restrict, suspend or terminate your access to any part of the Site if we determine, in
our sole discretion, that you have violated any of the terms of these Terms, or if your account
has been inactive for 12 months or longer.
Limited License to Use
1. Subject to your compliance with these Terms, Electrical Industries grants you a limited, non-
exclusive, non-transferable, non-sublicensable license to access the Site and download and
install a copy of our mobile application on a mobile device and to run such copy for your own
personal purposes in accordance with these Terms. You may use the Site only for the
purpose of shopping on the Site or placing an order through the Site. Except as expressly
permitted in these Terms or under applicable law, you may not: (a) copy, modify, or create
derivative works based on the Site, (b) distribute, transfer, sublicense, lease, lend, or rent the
Site to any third party, (c) reverse engineer, decompile, or disassemble the Site, or (d) make
the functionality of the Site available to multiple users through any means. Electrical
Industries reserves all rights in and to the Site not expressly granted to you under these
Terms.

2. The Site is intended for your personal use only and may not be used in connection with any
commercial endeavors except those that are specifically approved by us. Any use of the Site
in violation of this provision, including communicating any advertisement or solicitation, or
collecting usernames or email addresses of account holders by electronic or other means for
the purpose of sending unsolicited email or unauthorized framing of or linking to the Site, is
prohibited.
Content and Submissions
1. Rights Granted to You. Subject to your compliance with these Terms, Electrical Industries
grants you a personal, non-commercial, non-exclusive, non-transferable, non-sublicensable,
revocable, limited license to download, view, display, and use the Content solely for your
permitted use within the Site. "Content" means the text, software, scripts, graphics, photos,
sounds, music, videos, audiovisual combinations, communications, interactive features,
works of authorship of any kind, and information or other materials that are generated,
provided, or otherwise made available to or through the Site, including User Content. "User
Content" means any Content a user of the Site provides us or otherwise makes available
through the Site.

2. Content Ownership. Electrical Industries does not claim ownership rights in User Content
and nothing in these Terms restricts any rights that you may have to use and exploit your
User Content. Subject to the foregoing, Electrical Industries and its licensors exclusively own
all right, title, and interest in and to the Site and Content, including all associated intellectual
property rights. You acknowledge that the Site and Content are protected by copyright,
trademark, and other laws of the United States and foreign countries. You agree not to
remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights
notices incorporated in or accompanying the Site or Content.
We may offer users the opportunity to provide feedback/suggestions. In the event that you
provide us with any feedback, suggestions or ideas regarding the Site, whether solicited or
unsolicited, including without limitation: any flaws, errors, bugs, anomalies, problems with the
Site; suggestions or ideas on how to improve or change the Site; or suggestions or ideas
otherwise related to the Site (collectively, "Feedback"), you hereby assign to us all rights in
the Feedback, including but not limited to, the right to use such Feedback and related
information in any manner we deem appropriate, without compensation or notice to, or
approval from, you and you expressly waive all moral rights you may have therein.

3. Rights Granted by You. By making any User Content available to Electrical Industries or
through the Site you grant to Electrical Industries a non-exclusive, transferable,
sublicenseable, worldwide, royalty-free, perpetual license (or, if not permitted under
applicable law, a license for the whole duration, including for any extension thereof, of all
relevant rights under any applicable law), to use, copy, modify, create derivative works based
upon, publicly display, publish, publicly perform, market, promote, distribute or otherwise
make available your User Content, in whole or in part, for any purposes, in any form, media

or technology, whether known or hereafter developed, alone or as part of other works, with
no payment or other compensation to you. The purposes shall include but are not limited to:
in connection with operating and providing the Site and Content to you and to others; for
demonstration, promotion and advertising; for all Electrical Industries products and services,
including the Site; to satisfy any law, regulation, or government request; and to use the
information in accordance with our privacy policy By accepting these Terms, you allow
Electrical Industries to benefit freely from the above rights, including but not limited to:
a. The right to reproduce User Content in whole or in part by any means and in any
form.
b. The right to publicly or privately broadcast or make available the User Content (or
any product incorporating the User Content), free of charge in all places by any
means or process known or unknown at the present time, including but not limited to
the Internet.
c. The right to produce or order the production of any new product or service from the
User Content or from any product incorporating or exploiting the User Content, either
reproduced as it stands or modified by Electrical Industries or by any outside party of
its choice.
For the sake of clarity, to the extent any User Content you submit includes your name,
likeness, voice, video, or photograph ("Attributes"), you acknowledge and agree that the
foregoing license rights granted by this Section shall apply to the same. You further
irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or
integrity of materials regarding any User Content that you may have under any applicable
law or under any legal theory. To the extent that any third party is included or depicted in your
User Content, you acknowledge and agree to have first obtained any and all necessary
rights, permission and releases from such third party (or, if a Minor, the rights, permission
and releases from such Minor's parent/legal guardian on its behalf) to include or otherwise
depict such third party in the User Content, to the use of such third party's Attributes therein
and to grant to Electrical Industries those rights and permissions as part of the foregoing
license, all of which rights are hereby granted by you to Electrical Industries You also hereby
do and shall grant each user of the Site a non-exclusive, perpetual license to access your
User Content through the Site, and to use, edit, modify, reproduce, distribute, prepare
derivative works of, display and perform such User Content for non-commercial purposes,
including after your termination of your Account or termination of the Site.

4. Your Representations and Warranties. You are solely responsible for all your User
Content. By submitting User Content, you represent and warrant that you own all parts of
your User Content or you have all rights, releases and permissions that are necessary to
grant us the license rights in your User Content under these Terms. By including or otherwise
depicting any third party in your User Content, you represent and warrant that you have
obtained any and all necessary rights, permission and releases required to: (i) include or
otherwise depict such third party (and, if such third party is a Minor, the consent of the
Minor's parent/legal guardian); and (ii) grant Electrical Industries the license rights granted by
these Terms, which shall include the right to the use of such third party's Attributes. Further,
you agree to cooperate with Electrical Industries upon its request, in taking any additional
action or obtaining any documentation reasonably requested by Electrical Industries to
effectuate the grant of those rights from such third parties. You also represent and warrant
that neither your User Content, nor your use and provision of your User Content to be made
available through the Site, nor any use of your User Content by Electrical Industries on or
through the Site will infringe, misappropriate, or violate a third party's intellectual property

rights, or rights of publicity or privacy, defame any third party, or result in the violation of any
applicable law or regulation.

5. Availability of Content. We do not guarantee that any Content will be made available on or
through the Site. We do not practice editorial control over the content posted by third parties
(including User Content).
We reserve the right to, but do not have any obligation to, (i) remove, edit, modify or
otherwise manipulate any Content in our sole discretion, at any time, without notice to you
and for any reason (including, but not limited to, upon receipt of claims or allegations from
third parties or authorities relating to such Content or if we are concerned that you may have
violated these Terms), or for no reason at all and (ii) to remove or block any Content from the
Site.
Conduct, General Prohibitions and Enforcement Rights
1. As a condition of use, you agree not to use the Site for any purpose that is prohibited by
these Terms. You agree that you are responsible for your own activities, conduct and User
Content while using the Site, and for any consequences thereof. Violation of our Terms may
result in the termination and cancellation of your Account. You acknowledge and agree that
we may terminate any Account at any time for any reason (including, but not limited to, our
independent assessment or the receipt of claims or allegations from third parties or
authorities).

2. Objectionable Actions/Content. You agree that you shall not, and shall not permit any third
party to, (unless applicable law mandates that you be given the right to do so) either (a) take
any action or (b) upload, download, post, submit or otherwise distribute or facilitate
distribution of any Content on or through the Site, including without limitation any User
Content, that:
o collects, solicits, stores or shares any personally identifiable information (such as
passwords and phone numbers) of other users without their express permission,
o extracts, scrapes, indexes, intercepts, mines or otherwise collects information about
the Site or Content (including information about users),
o uses automation software, bots, hacks, mods or any other unauthorized software
designed to modify or interfere with the Site,
o uses the Site or Content, or any portion thereof, for any commercial purpose or in a
manner not permitted by these Terms, including but not limited to selling, reselling, or
renting the Site or your Account,
o attempts to access or search the Site or Content or download Content from the Site
through the use of any technology or means other than those provided by Electrical
Industries or other generally available third party web browsers (including without
limitation automation software, bots, spiders, crawlers, data mining tools, or hacks,
tools, agents, engines, or devices of any kind),
o attempts to decipher, decompile, disassemble, or reverse engineer any of the
software used to provide the Site or Content,
o bypasses, removes, deactivates, descrambles, or otherwise attempts to circumvent
any technological measure implemented by Electrical Industries or any of Electrical

Industries providers or any other third party (including another user) to protect or
filter the Site or Content,
o posts, publishes, submits or transmits any Content that infringes, misappropriates, or
violates a third party's patent, copyright, trademark, trade secret, moral rights, or
other intellectual property rights, or rights of publicity or privacy,
o uses any meta tags or other hidden text or metadata utilizing a Electrical Industries
trademark, logo, URL, or product name without Electrical Industries express written
consent,
o accesses, tampers with, or uses nonpublic areas of the Site, Electrical Industries
computer systems, or the technical delivery systems of Electrical Industries
providers,
o attempts to probe, scan, or test the vulnerability of any Electrical Industries system or
network or the Site, or breach any security or authentication measures,
o forges any TCP/IP packet header or any part of the header information in any email
or newsgroup posting, or in any way use the Site or Content to send altered,
deceptive, or false source identifying information,
o interferes with, or attempts to interfere with, the access of any user, host, or network,
including, without limitation, sending a virus, overloading, flooding, spamming, or
mailbombing the Site,
o deletes, obscures, or in any manner alters any attribution, warning, or link that
appears in the Site or the Content,
o sublicenses, rents, leases, sells, trades, gifts, bequeaths or otherwise transfers your
Account to anyone,
o is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive,
fraudulent, invasive of another's privacy, tortious, obscene, vulgar, pornographic,
offensive, profane, contains or depicts nudity, contains or depicts sexual activity,
otherwise violates any law or right of any third party, or is otherwise inappropriate as
determined by us in our sole discretion,
o promotes or contains illegal or tortious activities, promotes alcohol, tobacco, pseudo-
pharmaceutical or prescription drugs, or conduct that is abusive, violent, threatening,
obscene, sexually explicit, discriminatory on the basis of race, sex, religion,
nationality, disability, sexual orientation, or age, defamatory or libelous,
o contains criminal or tortious activity, including child pornography, fraud, trafficking in
obscene material, drug dealing, gambling, harassment, stalking, spamming,
spimming, sending of viruses or other harmful files, copyright infringement, patent
infringement, or theft of trade secrets,
o constitutes unauthorized or unsolicited advertising, junk or bulk email ("spamming"),
o contains software viruses or any other computer codes, files, content, or programs
that are designed or intended to disrupt, damage, limit or interfere with the proper
function of any software, hardware, or telecommunications equipment or to damage
or obtain unauthorized access to any system, data, password or other information of
ours or of any third party,
o is designed or intended to obtain password, Account, or private information from any
Site user,
o impersonates any person or entity, including any of our employees, representatives,
or users,
o includes anyone's identification documents or sensitive financial information,
o violates any applicable law or regulation, including U.S. export and re-export control
laws, or
o encourages or enables any other individual to do any of the foregoing.

3. Although Electrical Industries is not obligated to monitor access to or use of the Site or
Content or to review or edit any Content, we have the right to do so for the purpose of
operating the Site, to ensure compliance with these Terms, to comply with applicable law or
other legal requirements, and for any other reason in our sole discretion. We reserve the
right to remove or disable access to any Content, at any time and without notice. Electrical
Industries may remove any Content we consider to be objectionable or in violation of these
Terms. We have the right to investigate violations of these Terms or conduct that affects the
Site. Users agree to cooperate with and assist Electrical Industries in good faith, and to
provide Electrical Industries with such information and take such actions as may be
reasonably requested by Electrical Industries with respect to any investigation undertaken by
Electrical Industries regarding the use or abuse of the Site. We may also consult and
cooperate with law enforcement authorities to prosecute users and others who violate the
law, and may disclose such users' identities to law enforcement.

4. You shall not (directly or indirectly): (i) decipher, decompile, disassemble, reverse engineer
or otherwise attempt to derive any source code or underlying ideas or algorithms of any part
of the Site (including without limitation any application), except to the limited extent
applicable laws specifically prohibit such restriction, (ii) modify, translate, or otherwise create
derivative works of any part of the Site, (iii) copy, rent, lease, distribute, or otherwise transfer
any of the rights that you receive hereunder, or (vi) use or develop any application that
interacts with the Site or Content without Electrical Industries written permission. You shall
abide by all applicable local, state, national and international laws and regulations.

5. We reserve the right to access, read, preserve, and disclose any information as we
reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or
governmental request, (ii) enforce these Terms, including investigation of potential violations
hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv)
respond to user support requests, or (v) protect the rights, property or safety of us, our users
and the public.

6. If for any reason the Site is not running as originally planned (e.g., if it becomes corrupted or
does not allow the proper usage or if infection by a computer virus, bugs, tampering,
unauthorized intervention, actions by users, fraud, technical failures, or any other causes of
any kind, in the sole opinion of Electrical Industries corrupts or affects the administration,
security, fairness, integrity or proper conduct of the Site), Electrical Industries reserves the
right, in its sole discretion, to take any action we deem appropriate.

7. ANY ATTEMPT BY YOU TO DISRUPT OR INTERFERE WITH THE SITE, INCLUDING
WITHOUT LIMITATION UNDERMINING OR MANIPULATING THE LEGITIMATE
OPERATION OF ANY COMPUTER SYSTEM OR APPLICATION, IS A BREACH OF

SUPPLYHOUSE'S TERMS AND MAY BE A BREACH OR VIOLATION OF CRIMINAL AND
CIVIL LAWS.

8. Trademarks. Trademarks, trade names, product names and logos (the "Trademarks")
contained in or used by the Site or third-party Technology are the trademarks or registered
trademarks of their respective owners, and the use of such Trademarks shall inure to the
benefit of the trademark owner.

Mobile Application Additional Terms
1. Mobile App Upgrades and Ownership. You acknowledge that we may from time to time
issue upgraded versions of the Site, and may automatically electronically upgrade the
version of the Site that you are using on your mobile device. You consent to such automatic
upgrading on your mobile device, and agree that these Terms will apply to all such upgrades.
Any third-party code that may be incorporated in the Site is covered by the applicable open
source or third-party license EULA, if any, authorizing use of such code. The foregoing
license grant is not a sale of the Site or any copy thereof, and Electrical Industries or its third-
party partners or suppliers retain all right, title, and interest in the Site (and any copy thereof).
Any attempt by you to transfer any of the rights, duties or obligations hereunder, except as
expressly provided for in this Terms, is void. Electrical Industries reserves all rights not
expressly granted under these Terms.

2. Mobile App Compatibility and Usage. Electrical Industries does not warrant that the Site
will be compatible with your mobile device. You may use mobile data in connection with the
Site and may incur additional charges from your wireless provider for these services. You
agree that you are solely responsible for any such charges.

3. Apple Device and Application Terms. In the event you are accessing the Site via an
application on a device provided by Apple, Inc. ("Apple") or an application obtained through
the Apple App Store (in either case, an "Application"), the following shall apply:
a. Both you and Electrical Industries acknowledge that these Terms are concluded
between you and Electrical Industries only, and not with Apple, and that Apple is not
responsible for the Application or the Content;
b. The Application is licensed to you on a limited, non-exclusive, non-transferable, non-
sublicensable basis, as provide in Section 3 (Limited License to Use), solely to be
used in connection with the Site for your private, personal, non-commercial use,
subject to all the terms and conditions of these Terms as they are applicable to the
Site;
c. You will only use the Application in connection with an Apple device that you own or
control;
d. You acknowledge and agree that Apple has no obligation whatsoever to furnish any
maintenance and support with respect to the Application;

e. In the event of any failure of the Application to conform to any applicable warranty,
including those implied by law, you may notify Apple of such failure, upon notification,
Apple's sole warranty obligation to you will be to refund to you the purchase price, if
any, of the Application;
f. You acknowledge and agree that Electrical Industries, and not Apple, is responsible
for addressing any claims you or any third party may have in relation to the
Application;
g. You acknowledge and agree that, in the event of any third party claim that the
Application or your possession and use of the Application infringes that third party's
intellectual property rights, Electrical Industries and not Apple, will be responsible for
the investigation, defense, settlement and discharge of any such infringement claim;
h. You represent and warrant that you are not located in a country subject to a U.S.
Government embargo, or that has been designated by the U.S. Government as a
"terrorist supporting" country, and that you are not listed on any U.S. Government list
of prohibited or restricted parties;
i. You acknowledge and agree that, in your use of the Application, you will comply with
any applicable third party terms of agreement which may affect or be affected by
such use; and
j. Both you and Electrical Industries acknowledge and agree that Apple and Apple's
subsidiaries are third party beneficiaries of these terms, and that upon your
acceptance of these terms, Apple will have the right (and will be deemed to have
accepted the right) to enforce these terms against you as the third party beneficiary
hereof.

4. Mobile Applications from Google Play Store. The following applies to any mobile
applications you acquire from the Google Play Store ("Google-Sourced Software"): (i) you
acknowledge that these Terms are between you and Electrical Industries only, and not with
Google, Inc. ("Google"); (ii) your use of Google-Sourced Software must comply with Google's
then-current Google Play Store Terms of Service; (iii) Google is only a provider of the Google
Play Store where you obtained the Google-Sourced Software; (iv) Electrical Industries, and
not Google, is solely responsible for its Google-Sourced Software; (v) Google has no
obligation or liability to you with respect to Google-Sourced Software or these Terms; and (vi)
you acknowledge and agree that Google is a third-party beneficiary to these Terms as they
relate to Electrical Industries Google-Sourced Software.
Third Party Services and Resources
1. Third Party Links. The Site may contain links to third party websites or resources. Electrical
Industries provides these links only as a convenience and is not responsible for the content,
products, or services on or available from those websites or resources, or links displayed on
such websites. We do not monitor or control the linked sites and make no representations
regarding, and are not liable or responsible for the accuracy, completeness, timeliness,
reliability or availability of, any of the content uploaded, displayed, or distributed, or products,
or services available at these sites. The presence of a link to a third party site does not
constitute or imply our endorsement, sponsorship, or recommendation of the third party or of
the content, products, or services contained on, or available through, the third party site. We
reserve the right to disable links from or to third party sites. To the extent permitted under
applicable law, you acknowledge sole responsibility for and assume all risk arising from, your
use of any third party websites or resources.

2. Third Party Resources. Electrical Industries is not responsible for the availability or quality
of your devices or any third party services ("Third Party Resources"), including cell phone
networks, hotspots, wireless internet and other services. Such Third Party Resources may
affect your ability to utilize the Site or participate in any service made available through the
Site and you hereby waive and release Electrical Industries and any other party involved in
creating or delivering the Site from all claims, demands, causes of action, damages, losses,
expenses or liability which may arise out of, result from, or relate in any way to such third
party services.

3. Third Party Merchants/Providers. The Site may enable you to order and receive products,
information and services from businesses that are not owned or operated by us. The
purchase, payment, warranty, guarantee, delivery, maintenance, and all other matters
concerning the merchandise, services or information, opinion or advice ordered or received
from such businesses are solely between you and such businesses. We do not endorse,
warrant, or guarantee such products, information, or services, and are not liable for the
accuracy, completeness, or usefulness of such information or the quality or availability of
such products or services. We will not be a party to or in any way be responsible for
monitoring any transaction between you and third party providers of such products, services,
or information, or for ensuring the confidentiality of your credit card information. Any separate
charges or obligations you incur in your dealings with these third parties are your
responsibility.

4. Third Party Accounts. In addition, the Site may prompt you to establish an account with a
third party service provider not owned or operated by us. Your agreement and understanding
with any such third party service provider is solely between you and such service provider.
We will not be a party to or in any way be responsible for your agreement with such third
party service provider. Any disputes you may encounter with such third party service provider
shall be settled solely between you and the service provider.
Product Listings, Orders and Shipments
1. Order Acceptance Policy. Your receipt of an electronic or other form of order confirmation
does not signify our acceptance of your order, nor does it constitute confirmation of our offer
to sell. Electrical Industries reserves the right at any time after receipt of your order to accept
or decline your order for any reason. All orders placed over $5000.00 (U.S.) must obtain pre-
approval with an acceptable method of payment, as established by our credit and fraud
avoidance department. We may require additional verifications or information before
accepting any order.

2. Sales Tax. Items sold through the Site may be subject to sales taxes based on specific state
laws and local tax rates. Each customer shall be solely responsible for all sales taxes, or
other taxes, on applicable orders.

3. Typographical Errors in Listings.
Electrical Industries tries to ensure that the information provided on our Site or in any
Electrical Industries advertisement is accurate and up-to-date but due to the risk that the
information may be compromised by software or procedural errors, Electrical Industries does
not guarantee the accuracy or completeness of the information provided on the Site or in any
Electrical Industries advertisement. Without in any way limiting the foregoing, Electrical
Industries disclaims any and all responsibility for the accuracy or completeness of any
information or other content in User Content. Electrical Industries reserves the right to correct
any errors, inaccuracies or omissions and to change or update information at any time
without prior notice (including after you have submitted your order). Please note that such
errors, inaccuracies or omissions may relate to product description, pricing and availability.
Photos may vary. Pricing and shipping and handling rates are subject to change without
notice. We apologize for any inconvenience this may cause you.
In the event a product is listed at an incorrect price or with incorrect information due to
typographical error or error in pricing or product information received from our suppliers,
Electrical Industries shall have the right to refuse or cancel any orders placed for product
listed at the incorrect price or with the incorrect information. Electrical Industries shall have
the right to refuse or cancel any such orders whether or not the order has been confirmed
and your credit card charged. If your credit card has already been charged for the purchase
and your order is canceled, Electrical Industries shall immediately issue a credit to your
credit card account in the amount of the charge.

4. Title and Risk of Loss. Prices and deliveries of goods are F.O.B. shipping point. Title and
risk of loss for the goods sold under these Terms pass to you upon Electrical Industries
issuance of Bill of Lading or upon delivery of goods to You or a common carrier, whichever
occurs first. Electrical Industries shall not be liable to You for goods that are damaged or lost
while in the possession of a common carrier, and You are solely responsible for recovering
any and all damage directly from the common carrier. You hereby grant Electrical Industries
a security interest in the goods sold by Electrical Industries to You under these Terms and
any proceeds thereof as security for Your obligation to Electrical Industries to pay the
purchase price. This security interest shall commence upon the delivery of goods to You, and
shall terminate upon Your full payment of all amounts due Electrical Industries. You authorize
Electrical Industries to file financing statements or other documents in Electrical Industries
sole discretion to perfect this security interest along with other notices, and will assist
Electrical Industries in taking any other action that Electrical Industries deems necessary in
its sole discretion to perfect and protect Electrical Industries security interest.

5. Product Compliance and Suitability. Jurisdictions have varying laws, codes and
regulations governing construction, installation, or use of products for a particular purpose.

Certain products may not be available for sale in all areas. Electrical Industries does not
guarantee compliance or suitability of the products it sells with any laws, codes or
regulations, nor does Electrical Industries accept responsibility for construction, installation or
use of a product. It is Customer's responsibility to review the product application and all
applicable laws, codes and regulations for each relevant jurisdiction to be sure that the
construction, installation, or use involving the products are compliant.
Returns & Exchanges Policy
1. Any returns or exchanges are subject to our Return and exchange policy (the "Return
Policy"). And all returns are subject to the restocking charges set forth therin. Any returns for
credit must be clean, unused and undamaged with original packaging and all original parts.
No claims for shortage of goods or damage to goods shall be allowed unless You, within five
(5) days after receipt of shipment, give Electrical Industries written notice of the claim for
shortage or damage with a full description of the alleged shortage or damage.
Termination
1. We may suspend or terminate your access to and use of the Site, at our sole discretion, at
any time and without notice to you, including if (a) you fail to comply with these Terms; (b) we
suspect fraud, cheating, or misuse by you of Content or Site; (c) we suspect any other
unlawful activity associated with your Account, or (d) for any reason, in our sole discretion. If
your Account is inactive (i.e., not used or logged-into) for a period of time, we will notify you
via the Site or in the Site prior to termination of your Account.
2. You may terminate your Account at any time directly by email us at:
sales@electricalindustries.com Upon termination of the Site, your Account, or these Terms,
for any reason, the following provisions of these Terms will survive: "Content and
Submissions" excluding "Rights Granted to You", "Conduct, General Prohibitions and
Enforcement Rights", "Assumption of Risks", "Apple Device and Application Terms", "Third
Party Services and Resources", "Waiver of Unknown Claims under California Civil Code §
1542","Disclaimer of Warranties", "Limitations of Liability", "Indemnification", "Governing Law,
Arbitration and No Class Actions", "Miscellaneous" and any other provision that provides for
itself for survival or which by its nature should survive termination of these Terms.

Warranties and Disclaimer of Warranties
1. Manufacturers Warranties. Electrical Industries honors all manufacturer warranties for the
products we sell. In the event that there is no warranty offered by the manufacturer, Electrical
Industries offers 1 year warranty on all non-disposable items that we manufacture. For more
information, please review our Privacy policy, EXCEPT AS OTHERWISE EXPRESSLY
STATED HEREIN, ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH
THE SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR
RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY.

2. EXCEPT AS OTHERWISE EXPRESSLY STATED HEREIN, THE SITE, PRODUCTS
LISTED ON OR SOLD THROUGH THE SITE, AND CONTENT ARE PROVIDED "AS IS",
"AS AVAILABLE" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,

INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-
INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF
TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. SUPPLYHOUSE, AND OUR
AFFILIATES AND EACH OF OUR AND THEIR OFFICERS, DIRECTORS, EMPLOYEES,
REPRESENTATIVES, AGENTS, CONTRACTORS, SUPPLIERS, PARTNERS,
SUBSIDIARIES AND RELATED COMPANIES DO NOT WARRANT THAT: (I) THE SITE
WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY
DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR SOFTWARE
AVAILABLE AT OR THROUGH THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL
COMPONENTS; OR (IV) THE RESULTS OF USING THE SITE WILL MEET YOUR
REQUIREMENTS. YOUR USE OF THE SITE IS SOLELY AT YOUR OWN RISK.
SUPPLYHOUSE DOES NOT ENDORSE OR WARRANT THE EXISTENCE, CONDUCT,
PERFORMANCE, SAFETY, QUALITY, LEGALITY OR SUITABILITY OF ANY PRODUCT OR
SERVICE, OR THIRD PARTY. SUPPLYHOUSE MAKES NO WARRANTIES TO THOSE
DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE
COMMISSION IMPROVEMENTS ACT.

3. YOU ASSUME ALL RISKS RELATING TO YOUR ONLINE OR OFFLINE
COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE AND
WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A
RESULT OF YOUR USE OF THE SITE. YOU UNDERSTAND THAT SUPPLYHOUSE DOES
NOT SCREEN OR INQUIRE INTO THE BACKGROUND OF ANY USERS OF THE SITE.
SUPPLYHOUSE MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE
CONDUCT OF USERS OF THE SITE. YOU AGREE TO TAKE REASONABLE
PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS
OF THE SITE AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR
INTERACT AS A RESULT OF YOUR USE OF THE SITE.

4. The views and opinions of the Site users are their own and not necessarily representative of
the views and opinions of Electrical Industries or its officers, directors and employees, and
Electrical Industries assumes no responsibility for the Content, accuracy, or views of or
opinions expressed by such Site users.
Limitation of Liability
1. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AGREE THAT NEITHER
SUPPLYHOUSE, NOR OUR AFFILIATES AND EACH OF OUR AND THEIR OFFICERS,
DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS, CONTRACTORS,
SUPPLIERS, PARTNERS, SUBSIDIARIES AND RELATED COMPANIES WILL BE LIABLE
TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR
GOODWILL, SERVICE INTERRUPTION, DEVICE DAMAGE OR SYSTEM FAILURE OR
THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH
THESE TERMS, OR FROM THE USE OF OR INABILITY TO USE THE SITE, PRODUCTS
LISTED ON OR SOLD THROUGH THE SITE, OR CONTENT, OR FROM ANY

COMMUNICATIONS, INTERACTIONS, OR MEETINGS WITH OTHER USERS OF THE
SITE OR PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT
OF YOUR USE OF THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT
(INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY,
AND WHETHER OR NOT SUPPLYHOUSE HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO
HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, SO THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY
TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

2. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AGREE THAT UNDER
NO CIRCUMSTANCES SHALL SUPPLYHOUSE, AND OUR AFFILIATES AND EACH OF
OUR AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES,
AGENTS, CONTRACTORS, SUPPLIERS, PARTNERS, SUBSIDIARIES AND RELATED
COMPANIES BE LIABLE FOR ANY DEVICE (E.G. SMARTPHONES) OPERATING COSTS
OR NETWORK CHARGES INCURRED WHILE USING THE SITE, OR ANY DAMAGES
THAT RESULT FROM THE USE OF OR INABILITY TO USE THE SITE, PRODUCTS
LISTED ON OR SOLD THROUGH THE SITE, INCLUDING BUT NOT LIMITED TO
RELIANCE BY A USER ON ANY INFORMATION OBTAINED FROM THE SITE OR THAT
RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR
EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION,
OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS
OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED
ACCESS TO SUPPLYHOUSE'S RECORDS, PROGRAMS, OR PLATFORM. YOU HEREBY
ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT,
MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE.

3. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN THE EVENT OF ANY
PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON
OR THROUGH THE SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM
THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN
ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO
SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN
ACCORDANCE WITH OUR RETURNS AND REFUNDS POLICIES PUBLISHED ON THIS
SITE.

4. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL THE
TOTAL LIABILITY OF SUPPLYHOUSE, AND EACH OF OUR OFFICERS, DIRECTORS,
EMPLOYEES, REPRESENTATIVES, AGENTS, PARTNERS, SUBSIDIARIES AND
RELATED COMPANIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS,
OR FROM THE USE OF OR INABILITY TO USE THE SITE, PRODUCTS LISTED ON OR
SOLD THROUGH THE SITE, OR CONTENT EXCEED ONE THOUSAND DOLLARS

($1,000.00 USD). THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH
ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN
SUPPLYHOUSE AND YOU.

5. THE LAWS OF CERTAIN JURISDICTIONS, SUCH AS NEW JERSEY, DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF
CERTAIN DAMAGES, INCLUDING BUT NOT LIMITED TO FOR PERSONAL INJURY,
PROPERTY DAMAGE, NEGLIGENCE, OR RECKLESSNESS. IF THESE LAWS APPLY TO
A USER, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS SET
FORTH IN THESE TERMS THAT ARE THE SUBJECT OF THOSE LAWS SHALL NOT
APPLY TO SUCH USER, AND SUCH USER MAY HAVE ADDITIONAL RIGHTS.
Indemnification
YOU SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS SUPPLYHOUSE, AND OUR
AFFILIATES AND EACH OF OUR AND THEIR OFFICERS, DIRECTORS, EMPLOYEES,
REPRESENTATIVES, AGENTS, CONTRACTORS, SUPPLIERS, PARTNERS, SUBSIDIARIES AND
RELATED COMPANIES FROM ALL LIABILITIES, CLAIMS, AND EXPENSES, INCLUDING
REASONABLE ATTORNEYS' FEES, THAT ARISE FROM OR RELATE TO YOUR USE OR
MISUSE OF, OR ACCESS TO, THE SITE, CONTENT, OR OTHERWISE FROM YOUR USER
CONTENT, VIOLATION OF THESE TERMS, OR INFRINGEMENT BY YOU, OR ANY THIRD
PARTY USING YOUR ACCOUNT OR IDENTITY IN THE SITE, OF ANY INTELLECTUAL
PROPERTY OR OTHER RIGHT OF ANY PERSON OR ENTITY. WE RESERVE THE RIGHT TO
ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT
TO INDEMNIFICATION BY YOU, IN WHICH EVENT YOU WILL ASSIST AND COOPERATE WITH
US IN ASSERTING ANY AVAILABLE DEFENSES.
Governing Law, Arbitration and No Class Actions
1. GOVERNING LAW. YOUR USE OF THE SITE AND ANY DISPUTE ARISING OUT OF OR
IN CONNECTION WITH THE SITE INCLUDING THE TERMS, PRIVACY POLICY SHALL
BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE
STATE OF MICHIGAN WITHOUT GIVING EFFECT TO ANY CONFLICT OF LAWS
PROVISIONS.

2. NO CLASS ACTIONS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW,
YOU AGREE THAT ANY AND ALL DISPUTES, CLAIMS AND CAUSES OF ACTION YOU
MAY HAVE IN CONNECTION WITH OR RELATED TO THE SITE, TO THE USE THEREOF
OR ACCESS THERETO, TO THE ADVERTISING AND CONTENT ON THE SITE, TO THE
PRODUCTS, SERVICES, MATERIALS, PROGRAMS OR OTHER FEATURES OFFERED,
ADVERTISED, MARKETED, SOLD OR MADE AVAILABLE ON OR THROUGH THE SITE,
OR TO THESE TERMS WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY
FORM OF CLASS ACTION. YOU SHALL NOT BE ENTITLED TO JOIN OR CONSOLIDATE
CLAIMS IN ARBITRATION BY OR AGAINST OTHER USERS/CONSUMERS OR
ARBITRATE, AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE
ATTORNEY GENERAL CAPACITY, ANY CLAIM, DISPUTE OR CAUSE OF ACTION IN
CONNECTION WITH OR RELATED TO THE SITE, TO THE USE THEREOF OR ACCESS

THERETO, TO PARTICIPATION IN A CONTEST OR OTHER SITE RELATED
ACTIVITY/OPPORTUNITY, TO THE ADVERTISING AND CONTENT ON THE SITE, TO
THE PRODUCTS, SERVICES, MATERIALS, PROGRAMS OR OTHER FEATURES
OFFERED, ADVERTISED, MARKETED, SOLD OR MADE AVAILABLE ON OR THROUGH
THE SITE, OR TO THESE TERMS.
Miscellaneous
1. Entire Agreement. The Terms, together with the Privacy Policy and other policies mentioned
or published on our Site, constitute the entire agreement between you and Electrical
Industries governing your use of the Site, superseding any prior agreements between you
and Electrical Industries with respect to the Site.

2. Waiver and Severability. The provisions of these Terms are intended to be interpreted in a
manner which makes them valid, legal and enforceable. The failure of Electrical Industries to
enforce any right of the provisions in these Terms shall not constitute a waiver of such right
or provision. In the event that any provision of these Terms is found to be partially or wholly
invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent
and in the manner necessary to render it valid, legal and enforceable. It is expressly
understood and agreed that such modification or restriction may be accomplished unilaterally
by Electrical Industries or alternatively, by disposition of an arbitrator or a court of law. If such
provision cannot under any circumstances be so modified or restricted, it shall be excised
from these Terms without affecting the validity, legality or enforceability of any of the
remaining provisions.

3. Force Majeure. Neither Electrical Industries nor any other party involved in creating,
producing, or delivering the Site shall be liable with respect to any damages, injuries,
nonperformance or delay in performance by reason of any act of God, weather, fire, flood,
acts of terror or foreign enemy, satellite or network failure, governmental order or regulation,
trade dispute, or any other cause beyond its respective control.

4. Notice. Any notices or other communications provided by Electrical Industries under these
Terms will be given: (a) via email, or (b) by posting to the Site. For notices made by email,
the date of receipt will be deemed the date on which such notice is transmitted to any email
address you provided.

5. Waiver. Electrical Industries failure to enforce any right or provision of these Terms will not
be considered a waiver of such right or provision. The waiver of any such right or provision
will be effective only if in writing and signed by a duly authorized representative of Electrical

Industries. Except as expressly set forth in these Terms, the exercise by either party of any of
its remedies under these Terms will be without prejudice to its other remedies under these
Terms or otherwise.

6. Assignment. These Terms are not assignable, transferable or sublicensable by you except
with our prior written consent. You may not assign or transfer these Terms, by operation of
law or otherwise, without Electrical Industries prior written consent. Any attempt by you to
assign or transfer these Terms, without such consent, is void. Electrical Industries may freely
assign or transfer these Terms without restriction, and the transferor or assignor shall not
remain jointly and severally liable. Subject to the foregoing, these Terms will bind and inure
to the benefit of the parties, their successors and permitted assigns.

7. Headings. The section and paragraph headings in these Terms are for convenience only
and shall not affect their interpretation.

8. Relationships. The Site and any services offered through the Electrical Industries mobile
application are not in any way endorsed, sponsored, administered by, or associated with
Apple Inc., Google LLC, Alphabet Inc., or their respective parents, subsidiaries or affiliates.

9. Agency. No agency, partnership, joint venture, or employment relationship is created as a
result of these Terms and neither party has any authority of any kind to bind the other in any
respect.

10. Electronic Communications. When you use the Site or send emails to us, you are
communicating with us electronically. You consent to receive communications from us
electronically. We will communicate with you by email or by posting notices on this Site. You
agree that all agreements, notices, disclosures and other communications that we provide
you electronically satisfy any legal requirement that such communications be in writing.

11. Construction. The headings in these Terms are for reference only and shall not affect the
construction or interpretation of these Terms. The provisions of these Terms shall be
construed in accordance with the fair meaning of the language used and shall not be strictly
construed against either party. Unless the context requires otherwise: (a) any pronoun used

in these Terms shall include the corresponding masculine, feminine, or neuter forms, and the
singular form of nouns, pronouns, and verbs shall include the plural and vice versa, (b) "and"
and "or" are each used both conjunctively and disjunctively, (c) the terms "include,"
"includes," "including" or words of like import shall be deemed to be followed by the words
"without limitation", and (d) any reference to any specific applicable laws shall be deemed to
include all rules and regulations promulgated thereunder.

12. Authorization. You represent that any person accepting these Terms on behalf of a
business is authorized to do so and that all employees and representatives of the business
who access the Site on behalf of the business or otherwise purchase products from Electrical
Industries on behalf of the business have the legal right, and are duly authorized, to make
such purchases and further are authorized to enter into agreements relating to the purchase
of products or services or to obtain pricing or discounts from Electrical Industries on behalf of
the business. You and such business hereby agree to indemnify and hold Electrical
Industries harmless against any breach of this representation.

13. Contact Information. If you have any questions about these Terms or the Site, please
contact Electrical Industries at : sales@electricalindustries.com

PRIVACY POLICY

Information We Collect
The following generally describes the type of information we may collect about you.
Information Provided by You. We collect information directly provided by you (which may be
obtained when you place an order, from emails, as part of registration, web forms or in other
manners), including, without limitation, the following:
 contact information and shipping information, such as first name, last name, telephone
number, email address, and physical address;
 payment information, such as billing address, credit card number, expiration date, cvv, first
and last name, and phone number;
 account information, such as email address, user ID, and password;
 company information, such as company name, company address, number of employees,
license number;
 geolocation information, such as your zip code and non-precise geolocation.
 copies of chat logs containing your conversations with us;
 recordings of our customer service communications and calls, including metadata;
 videos and other digital media submitted, such as product review videos;
 your ordering preferences;
 information you submit to us through email;

 text typed into and/or submitted through search bars and/or other forums;
 information you submit through our surveys, or when you otherwise provide us your
feedback;
 information regarding your tax exemption status; and
 employment information that you decide to submit when you apply for a job, such as resume,
contact information, etc.
This includes information provided at the time of registering for an account on our website and/or
mobile app, applying for a job, placing an order, subscribing to our mailing list, responding to a
customer survey, posting a review, or requesting customer service. We may also ask you for
information when you enter a contest or promotion sponsored by us, or when you report a problem
with our Site.
Should you voluntarily provide us with personally identifiable information, you consent to our use of it
in accordance with this Privacy Policy.
Content You Share. You may be able to post information and materials publicly, for example, in
product reviews and other similar forums (collectively, "Public Forums"). If you post any information
in our Public Forums, it will be deemed public information and available to the general public. Please
do not post any personally identifiable information in our Public Forums. If you do post personally
identifiable information, you do so at your own risk.
General Browsing. As you navigate through and interact with our Site, we use automatic data
collection technologies to collect certain information about your equipment, browsing actions and
patterns, including:
 Details of your visits to our website and/or mobile app, including mouse clicks, mouse
movement, page scrolling, content you view, the date and time that you viewed the content,
the products you purchase, location data, referring URLs, search terms used to reach our
website, other communication data, and the resources that you use to access and use our
website and/or mobile app.
 Information about your computer and internet connection, including your IP address,
operating system, and browser type.
Even if you do not submit personal information through the website, we gather navigational
information about where visitors go on the website and information about the technical efficiencies of
our website and services (i.e., time to connect to the website, time to download pages, etc.). This
information allows us to see which areas of our website are most visited and helps us better
understand the user experience. In this process of gathering information, we may collect personally
identifiable information and non-personally identifiable information (for example, domain type,
browser type and version, service provider and IP address, referring/exit pages, operating system,
date/time stamp, etc.). This helps us to improve our Site and to deliver a better and more
personalized service, including by enabling us to:
 Improve the quality of the Site by recognizing and delivering more of the features, areas, and
services our visitors prefer.
 Estimate our audience size and usage patterns.
 Store information about your preferences, allowing us to customize our Site according to
your individual interests.
 Speed up your searches.
 Recognize you when you return to our Site.

Online Shopping. When you order products from the website or mobile app, we will collect the
information necessary to complete your order, such as your name, email address, shipping address,
payment information (including credit card number, expiration date and security code) and billing
address. You may also provide us with other information that you might submit. If you create an
account, we will collect information about your purchases and payment methods, as well as the
shipping addresses that you add to your account, in order to make future shopping experiences
faster and more convenient.
Social Media. We may monitor social media or review sites, and collect information posted in
comments or reviews. When you post information on social media pages owned or controlled by us,
we may collect information about your activities on those pages, including whether you visited or
commented on the page, or provided a rating or review.
Telephonic Shopping and Customer Support. You may contact our customer support for
assistance, such as getting information and advice regarding using our Site, etc. If you do so, we
may record the session, the chat logs, and/or may ask you for information such as your name, email
address, postal address, and telephone number. We use this information to respond to your
requests.
How We Collect Your Information
We collect information in three primary ways:
a. You Give Us Information: We collect information from you when you submit it to us
through our Site, other digital media, over the phone, and/or through chat.
b. We Collect Information Automatically: We automatically collect certain types of
information when you visit our Site. For example, we automatically collect various types of
technical information when you use our Site as otherwise described in this Privacy Policy.
c. We Collect Information from Other Sources: We may obtain information about you from
outside sources. For example, we may obtain commercially available information about you
from third parties, such as credit information to prevent fraud, product reviews, or purchase
email lists from third parties for advertising and marketing purposes. We may also receive
information from third-parties who provide services for us through web beacons and other
technologies as otherwise discussed in this Privacy Policy.

How We Use Your Information
We use the information we collect in a variety of ways. We collect information from you
because it helps us to provide, improve and deliver our products and services. Specifically,
we use the information we collect:

a. To Provide our Services. For many business purposes, such as to: (i) provide the products
you may order, including processing, shipping and tracking orders and returns; (ii) analyze
trends and conduct research about improving our products and services; (iii) provide support
and respond to questions from customers and Site visitors; (iv) improve our Site, products
and/or services; (v) learn about customers' needs; (vi) contact consumers for research,
informational, and marketing purposes, including customizing our product recommendations
and promotions to you based upon your information and purchases; (vii) track traffic patterns
and website/app usage; and (viii) enable online ordering and provide customer service with
respect to such orders;
When permitted by law, we may also use your personally identifiable information to contact

you in ways other than email or regular mail, such as via telephone contact, facsimile or text
message. When you opt-in, we may provide you with informational text messages regarding
the status of your order.

b. To Market to You. To send you promotional, advertising and other marketing materials or
communications from us or our agents; serve you advertisements; and provide you with
more relevant advertisements (referred to as "Retargeting"). We may correlate your
information with other commercially available information to identify demographics and
preferences to assist us in our marketing efforts; and provide specific relevant marketing,
promotional, or other information to you. We may also share information about you with our
data partners and advertising platforms to aid in increasing the relevance of our ads to you.

c. To Improve our Business. To help us design and deliver our Site, including but not limited
to, as part of our network's functionality, engineering activities, and troubleshooting.

d. As part of Business Transfers. In the event that we: (i) are subject to negotiations for the
sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii)
undergo a re-organization, we may need to transfer some or all of your information to the
relevant third party (or its advisors) as part of any due diligence process for the purpose of
analyzing any proposed sale or re-organization. We may also need to transfer your
information to that re-organized entity or third party after the sale or reorganization for them
to use for the same purposes as set out in this policy.
If we, or substantially all of our assets, were acquired, or in the unlikely event that we go out
of business or enter bankruptcy, user information would be one of the assets that is
transferred or acquired by a third party. You acknowledge that such transfers may occur, and
that any acquirer may continue to use your personal information in accordance with this
Privacy Policy.

e. To Comply With the Law and Our Legal Obligations. To investigate claims and/or legal
actions, violations of law or agreements, and as part of complying with relevant applicable
laws and legal process. For example, we may disclose your information in order to comply
with or respond to a request or requirement pursuant to law or regulation, or from a
governmental or judicial body, or to help prevent fraud or for risk management purposes.

f. To Protect Ourselves and Our Customers. To the extent necessary to detect, block, report
and mitigate cyber-threats, improve our network and information security, and in order to
prevent or detect fraud. Network and information security means the ability of a network or of

an information system to resist events, attacks or unlawful or malicious actions that could
compromise the availability, authenticity, integrity and confidentiality of stored or transmitted
data, or the security of the related services offered by, or accessible via those networks and
systems.
We may use your information to cooperate with police and other governmental authorities, or
to protect the rights, property or safety of visitors to the website, users of our mobile app, or
the public.

g. When We De-Identify or Aggregate Information. We may collect, use, transfer, and
disclose information that is de-identified or does not identify you. To the extent we combine
information that is de-identified or does not identify you with information that does identify
you that we collected directly from you on the Site, we will treat the combined information in
accordance with the practices described under this Privacy Policy.
Children's Information
We recognize the importance of children's safety and privacy. The Site is not designed to attract
children, and is not directed at, or intended for use by, children under the age of 13. In accordance
with the Children's Online Privacy Protection Act ("COPPA"), we do not request or collect any
personally identifiable information ("PII") from anyone who we know to be under the age of 13, nor
do we knowingly sell or ship any items ordered through the Site directly to anyone under the age of
13. If you are under the age of 13, you should not register with, order or purchase from, or provide
information to or from, us. If we become aware that a user of our Site is under the age of 13 and has
provided an online registration or other PII without prior verifiable parental consent, we will take all
commercially reasonable steps to delete such information from our files and not to use such
information for any purpose (except where necessary to protect the safety of the child or others as
required or allowed by law). We ask all parents and legal guardians to assist us in our efforts to
comply with COPPA by prohibiting children under the age of 13 from providing us with any of their
PII or using the Site without parental oversight and assistance. If you have knowledge or become
aware that a child under the age of 13 has submitted PII to us, please contact us and we will remove
that child's PII from our files. If you are under the age of 18, you should use the Site only with the
involvement of a parent or legal guardian and should not submit any PII to us.
If you are resident of California under the age of 18, please see also see the Your California
Privacy Rights Section of this Privacy Policy.
Sharing of Information with Third Parties
We may share personally identifiable information and non-personally identifiable information
externally with our affiliates, licensees and joint venture partners, as well as with other third party
service providers who help us provide operational services for the Site and our business. However,
we require these service providers to use your information only for our benefit and in accordance
with this Privacy Policy. These service providers include, but are not limited to:

a. Email Marketing Services Providers. Business entities that provide email address
management and communication contact services;

b. Information Technology Service Providers. Network equipment and application
management providers and hosting entities;

c. Payment Processing Companies and Related Financial Institutions. Credit and debit
card payment gateways and processors; the issuing and acquiring banks involved in the
funds settlement procedures necessary to charge your cards or financial accounts;

d. Shipping Providers. We may share your information with certain providers in order to have
our products delivered to you;

e. Other Service Providers. With other service providers which may be involved in the other
types of services and activities otherwise discussed in this Privacy Policy.
We may also share personally identifiable information and non-personally identifiable information
with selected third parties, who may use your information for reasons other than for our benefit,
including:

a. Legal and Investigator Service Providers. We may share your information with judicial,
administrative, legal, financial and/or accounting providers, and related government entities
and adverse parties. Some instances where this may occur, include, but are not limited to: if
we are required to respond to civil and/or criminal investigations, claims and/or lawsuits, or if
we are subject to judicial or administrative process (such as a subpoena) to release your
information or to prosecute or defend legal actions, and as we believe is necessary or
appropriate to prevent physical harm or financial loss or in connection with an investigation of
suspected or actual illegal activity.

Links to Third Party Websites
For your convenience, our Site may contain links to other websites. We are not responsible for the
privacy practices, advertising, products, or the content of such other websites. None of the links
should be deemed to imply that we endorse or have any affiliation with the third party websites being
linked to.
Your Choices Regarding Your Information
If you do not consent to the way in which we may use your personal information, please do not
submit any personal information to us.

Opt-Out of Email Promotions. If you do not wish to receive emails about special offers and other
promotions from us, click the unsubscribe link located in our emails.
Opt-Out of Text Notifications. By subscribing to Information We Collect
The following generally describes the type of information we may collect about you.
Information Provided by You. We collect information directly provided by you (which may be
obtained when you place an order, from emails, as part of registration, web forms or in other
manners), including, without limitation, the following:
 contact information and shipping information, such as first name, last name, telephone
number, email address, and physical address;
 payment information, such as billing address, credit card number, expiration date, cvv, first
and last name, and phone number;
 account information, such as email address, user ID, and password;
 company information, such as company name, company address, number of employees,
license number;
 geolocation information, such as your zip code and non-precise geolocation.
 copies of chat logs containing your conversations with us;
 recordings of our customer service communications and calls, including metadata;
 videos and other digital media submitted, such as product review videos;
 your ordering preferences;
 information you submit to us through email;
 text typed into and/or submitted through search bars and/or other forums;
 information you submit through our surveys, or when you otherwise provide us your
feedback;
 information regarding your tax exemption status; and
 employment information that you decide to submit when you apply for a job, such as resume,
contact information, etc.
This includes information provided at the time of registering for an account on our website and/or
mobile app, applying for a job, placing an order, subscribing to our mailing list, responding to a
customer survey, posting a review, or requesting customer service. We may also ask you for
information when you enter a contest or promotion sponsored by us, or when you report a problem
with our Site.
Should you voluntarily provide us with personally identifiable information, you consent to our use of it
in accordance with this Privacy Policy.
Content You Share. You may be able to post information and materials publicly, for example, in
product reviews and other similar forums (collectively, "Public Forums"). If you post any information
in our Public Forums, it will be deemed public information and available to the general public. Please
do not post any personally identifiable information in our Public Forums. If you do post personally
identifiable information, you do so at your own risk.
General Browsing. As you navigate through and interact with our Site, we use automatic data
collection technologies to collect certain information about your equipment, browsing actions and
patterns, including:
 Details of your visits to our website and/or mobile app, including mouse clicks, mouse
movement, page scrolling, content you view, the date and time that you viewed the content,
the products you purchase, location data, referring URLs, search terms used to reach our

website, other communication data, and the resources that you use to access and use our
website and/or mobile app.
 Information about your computer and internet connection, including your IP address,
operating system, and browser type.
Even if you do not submit personal information through the website, we gather navigational
information about where visitors go on the website and information about the technical efficiencies of
our website and services (i.e., time to connect to the website, time to download pages, etc.). This
information allows us to see which areas of our website are most visited and helps us better
understand the user experience. In this process of gathering information, we may collect personally
identifiable information and non-personally identifiable information (for example, domain type,
browser type and version, service provider and IP address, referring/exit pages, operating system,
date/time stamp, etc.). This helps us to improve our Site and to deliver a better and more
personalized service, including by enabling us to:
 Improve the quality of the Site by recognizing and delivering more of the features, areas, and
services our visitors prefer.
 Estimate our audience size and usage patterns.
 Store information about your preferences, allowing us to customize our Site according to
your individual interests.
 Speed up your searches.
 Recognize you when you return to our Site.
We may also create and use this navigational information to compile statistics about how our visitors
collectively interact with our Site. We may also maintain this information or associate it with personal
information we collect in other ways or receive from third parties.
We may also use these technologies to collect information about your online activities over time and
across third party websites or other online services (behavioral tracking). Click here for information
on how you can opt out of behavioral tracking and how we respond to web browser signals and
other mechanisms that enable consumers to exercise choice about behavioral tracking.
Online Shopping. When you order products from the website or mobile app, we will collect the
information necessary to complete your order, such as your name, email address, shipping address,
payment information (including credit card number, expiration date and security code) and billing
address. You may also provide us with other information that you might submit. If you create an
account, we will collect information about your purchases and payment methods, as well as the
shipping addresses that you add to your account, in order to make future shopping experiences
faster and more convenient.
Social Media. We may monitor social media or review sites, and collect information posted in
comments or reviews. When you post information on social media pages owned or controlled by us,
we may collect information about your activities on those pages, including whether you visited or
commented on the page, or provided a rating or review.
Telephonic Shopping and Customer Support. You may contact our customer support for
assistance, such as getting information and advice regarding using our Site, etc. If you do so, we
may record the session, the chat logs, and/or may ask you for information such as your name, email
address, postal address, and telephone number. We use this information to respond to your
requests.
How We Collect Your Information
We collect information in three primary ways:

a. You Give Us Information: We collect information from you when you submit it to us
through our Site, other digital media, over the phone, and/or through chat.
b. We Collect Information Automatically: We automatically collect certain types of
information when you visit our Site. For example, we automatically collect various types of
technical information when you use our Site as otherwise described in this Privacy Policy.
c. We Collect Information from Other Sources: We may obtain information about you from
outside sources. For example, we may obtain commercially available information about you
from third parties, such as credit information to prevent fraud, product reviews, or purchase
email lists from third parties for advertising and marketing purposes. We may also receive
information from third-parties who provide services for us through web beacons and other
technologies as otherwise discussed in this Privacy Policy.
We also may use various technologies to collect information about you, including:
a. "Do Not Track" Signals. Some web browsers have "Do Not Track" or similar features that
allow you to tell each website you visit that you do not want your activities on that website
tracked. At present, we do not respond to "Do Not Track" signals and consequently, will
continue to collect information about you even if your browser's "Do Not Track" feature is
activated. To learn more about DNT signals, please see http://allaboutdnt.com.

b. Use of Cookies. Cookies are bits of electronic information that may be transferred to a
visitor's computer or mobile device to identify specific information about the visitor's use of
the website, email or other electronic media. We use cookies, for example, to preserve the
contents of your virtual shopping bag between visits. The website uses a browser feature
known as a cookie, which assigns a unique identification to your computer. Cookies are
typically stored on your computer's hard drive and are used to help track clicks as you go
through the pages within our website. We may also use cookies to tell us whether you have
previously visited the website. We also use cookies which may be set by third-parties with
whom we have entered into agreements which may enable us to obtain analytics information
about the use of our website. You can set your browser not to accept cookies or to notify you
when you are sent a cookie, giving you the opportunity to decide whether or not to accept it.
You may also use commonly available tools in your browser to remove cookies which may
have been placed onto your computer. However, please be aware that the website requires
cookies to operate correctly. For example, if you turn off cookies or refuse them, you will not
be able to make purchases on the website. Other than as provided herein, we will not use
shared local objects (commonly referred to as "Flash cookies") in a manner inconsistent with
the purposes for which they were designed unless you are specifically notified that we intend
to use them for a specific service. Flash cookies are cookies that are placed on your
computer that are not removed through normal browser management tools.

c. Use of Web Beacons, Clear-GIFs, Pixel Tags and JavaScript. We may use "pixel tags"
(also called "action pixels," "web beacons" or "clear gifs") and/or JavaScript plug-ins, placed
on our website and in our emails to you. Both pixel tags, which are small graphic images
(typically that you cannot see), and JavaScript plug-ins, which is code on a website or in an
email message, are used for such things as recording web pages and advertisements
clicked-on by a user, or for tracking the performance of email marketing campaigns. These

devices help us analyze our customers' online behavior and measure the effectiveness of
our Site and our marketing. We also work with third party service providers that help us track,
collect, and analyze this information. Third party entities with whom we have agreements
may place these devices on the website and/or in emails to use information obtained from
them such as pages viewed, items purchased, emails opened and items upon which you
may click in emails. These third party providers may also place cookies onto your computer.
Those third party cookies enable us to obtain aggregated information (i.e., information where
your personal information has been removed) and user statistics about you and your
preferences.

d. Server Logs and Widgets. A web "server log" is a record of activity created by a computer
that delivers certain content to your browser. Certain activities that you perform on our Site
may record information in server logs, such as if you enter a search term into a search box
located on the website and/or mobile app. The server log may record the search term(s), or
the link you clicked on to bring you to our website. The server log may also record
information about your browser, such as your IP address, type of operating system and the
cookies set on your browser.
A "widget" is generally an application that can be embedded in a webpage. Widgets can
provide real-time information to the webpage. Widgets are often provided by third-parties and
we may provide widgets on our website and/or mobile app. Widgets may enable the third-
parties that provide them to collect data about users visiting the website and/or using our
mobile app.

e. Search Queries on Our Website. We may provide you with options to search for products
and information on our website and/or mobile app. If you enter information in a search query
box, we may store that information and we may aggregate that information with other
information we may have about the browser and/or IP address from which the search query
originated.

f. Surveys, Contests and Promotions. From time to time, we may request information from
users via surveys, contests and other promotions. Participation in these surveys, contests or
promotions is completely voluntary and the user therefore has a choice whether or not to
disclose this information. If you choose to participate, we may ask you for additional
information, which may include contact information (such as name, email and shipping
address) and/or demographic information (such as postal code, age level), to provide better
services and options to you. We use the information you provide to administer our contests,
sweepstakes and other promotions, in addition to the purposes set forth herein. If your
information gathered via a survey will be used in a manner different from that described in
this Privacy Policy, such use will be detailed in the survey instructions. For example, the
instructions will alert you if the information will be shared with anyone in addition to those
identified in this Privacy Policy, such as a third party sponsoring the survey.

How We Use Your Information
We use the information we collect in a variety of ways. We collect information from you
because it helps us to provide, improve and deliver our products and services. Specifically,
we use the information we collect:

a. To Provide our Services. For many business purposes, such as to: (i) provide the products
you may order, including processing, shipping and tracking orders and returns; (ii) analyze
trends and conduct research about improving our products and services; (iii) provide support
and respond to questions from customers and Site visitors; (iv) improve our Site, products
and/or services; (v) learn about customers' needs; (vi) contact consumers for research,
informational, and marketing purposes, including customizing our product recommendations
and promotions to you based upon your information and purchases; (vii) track traffic patterns
and website/app usage; and (viii) enable online ordering and provide customer service with
respect to such orders;
When permitted by law, we may also use your personally identifiable information to contact
you in ways other than email or regular mail, such as via telephone contact, facsimile or text
message. When you opt-in, we may provide you with informational text messages regarding
the status of your order.

b. To Market to You. To send you promotional, advertising and other marketing materials or
communications from us or our agents; serve you advertisements; and provide you with
more relevant advertisements (referred to as "Retargeting"). We may correlate your
information with other commercially available information to identify demographics and
preferences to assist us in our marketing efforts; and provide specific relevant marketing,
promotional, or other information to you. We may also share information about you with our
data partners and advertising platforms to aid in increasing the relevance of our ads to you.

c. To Improve our Business. To help us design and deliver our Site, including but not limited
to, as part of our network's functionality, engineering activities, and troubleshooting.

d. As part of Business Transfers. In the event that we: (i) are subject to negotiations for the
sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii)
undergo a re-organization, we may need to transfer some or all of your information to the
relevant third party (or its advisors) as part of any due diligence process for the purpose of
analyzing any proposed sale or re-organization. We may also need to transfer your
information to that re-organized entity or third party after the sale or reorganization for them
to use for the same purposes as set out in this policy.
If we, or substantially all of our assets, were acquired, or in the unlikely event that we go out
of business or enter bankruptcy, user information would be one of the assets that is
transferred or acquired by a third party. You acknowledge that such transfers may occur, and

that any acquirer may continue to use your personal information in accordance with this
Privacy Policy.

e. To Comply With the Law and Our Legal Obligations. To investigate claims and/or legal
actions, violations of law or agreements, and as part of complying with relevant applicable
laws and legal process. For example, we may disclose your information in order to comply
with or respond to a request or requirement pursuant to law or regulation, or from a
governmental or judicial body, or to help prevent fraud or for risk management purposes.

f. To Protect Ourselves and Our Customers. To the extent necessary to detect, block, report
and mitigate cyber-threats, improve our network and information security, and in order to
prevent or detect fraud. Network and information security means the ability of a network or of
an information system to resist events, attacks or unlawful or malicious actions that could
compromise the availability, authenticity, integrity and confidentiality of stored or transmitted
data, or the security of the related services offered by, or accessible via those networks and
systems.
We may use your information to cooperate with police and other governmental authorities, or
to protect the rights, property or safety of visitors to the website, users of our mobile app, or
the public.

g. When We De-Identify or Aggregate Information. We may collect, use, transfer, and
disclose information that is de-identified or does not identify you. To the extent we combine
information that is de-identified or does not identify you with information that does identify
you that we collected directly from you on the Site, we will treat the combined information in
accordance with the practices described under this Privacy Policy.

Sharing of Information with Third Parties
We may share personally identifiable information and non-personally identifiable information
externally with our affiliates, licensees and joint venture partners, as well as with other third party
service providers who help us provide operational services for the Site and our business. However,
we require these service providers to use your information only for our benefit and in accordance
with this Privacy Policy. These service providers include, but are not limited to:

a. Email Marketing Services Providers. Business entities that provide email address
management and communication contact services;

b. Information Technology Service Providers. Network equipment and application
management providers and hosting entities;

c. Payment Processing Companies and Related Financial Institutions. Credit and debit
card payment gateways and processors; the issuing and acquiring banks involved in the
funds settlement procedures necessary to charge your cards or financial accounts;

d. Shipping Providers. We may share your information with certain providers in order to have
our products delivered to you;

e. Other Service Providers. With other service providers which may be involved in the other
types of services and activities otherwise discussed in this Privacy Policy.
We may also share personally identifiable information and non-personally identifiable information
with selected third parties, who may use your information for reasons other than for our benefit,
including:

a. Legal and Investigator Service Providers. We may share your information with judicial,
administrative, legal, financial and/or accounting providers, and related government entities
and adverse parties. Some instances where this may occur, include, but are not limited to: if
we are required to respond to civil and/or criminal investigations, claims and/or lawsuits, or if
we are subject to judicial or administrative process (such as a subpoena) to release your
information or to prosecute or defend legal actions, and as we believe is necessary or
appropriate to prevent physical harm or financial loss or in connection with an investigation of
suspected or actual illegal activity.

Your Choices Regarding Your Information
If you do not consent to the way in which we may use your personal information, please do not
submit any personal information to us.
How We Protect Your Information
We believe in providing a safe and secure experience for all of our online visitors. To that end, we
have implemented security measures to protect the information collected from you. We maintain
physical, technical, and administrative safeguards designed to limit unauthorized access to your
personally identifiable information, and to protect you against the criminal misuse of that information.

We use data encryption technology when transferring and receiving your sensitive personal
information, such as credit card or financial account information. For example, in your transactions
submitted by you through the Site, a solid key icon or a locked padlock icon at the lower portion of
your web browser window confirms the website is secured through Secure Sockets Layer (SSL).
Pages requesting personal information should always have one of these icons. You can also confirm
your data is being encrypted by looking at the URL line of your browser (the place where you type
website addresses). When accessing a secure server, the site address will change from "http" to
"https". We are also a VeriSign, Inc. certified company and our systems are tested and certified on a
daily basis by "McAfee Secure" Security Scan.
While we use the foregoing security measures to protect your information, please note that no
transmission of data over the Internet or any wireless network or stored and utilized for business
purposes can be guaranteed to be 100% secure, and no security measures are perfect or
impenetrable. As a result, while we strive to protect your information, we cannot ensure that any
information we receive, store or otherwise utilize is completely secure. You can reduce security risks
by using common sense security practices such as choosing a strong password, using different
passwords for different services, and using up to date antivirus software.
Changes to Our Privacy Policy
We reserve the right to change this Privacy Policy at any time, in whole or in part, at our discretion
and without prior notice. In the event we make material changes to this Privacy Policy, we will post
any such changes or amendments in our then current Privacy Policy on the website, which will
supersede all prior versions. Therefore, please review this Privacy Policy from time to time so that
you are aware when any changes are made to this Privacy Policy. In any event, your continued use
of the Site after such change constitutes your acceptance of any such change(s) and the policy as
updated.
This Privacy Policy and each of its revisions is effective as of the date it is posted, which is indicated
by the LAST MODIFIED date found at the top of the policy.
How to Contact Us
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
text notifications, you agree to receive automated marketing text messages from us about our
products and services at the phone number you provided when you subscribed, and that the
messages may be sent via automatic telephone dialing system or other technology. Message
frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply.
Reply STOP to optout and HELP for customer support. You may receive an additional text message
confirming your decision to opt-out. You understand and agree that attempting to opt-out by any
means other than texting the opt-out commands above is not a reasonable means of opting out.

Please note that any opt-out choice you exercise will apply to interest-based advertising by the third
parties you select, but will still allow the collection and use of data for other purposes, including
research, analytics, and internal operations. You may continue to receive advertising, but that
advertising may be less relevant to your interests.
Depending on your device and its operating system, you may also be able to choose to prevent your
device's ad identifier being used for interest-based advertising or reset your device's ad identifier by
changing the settings of your device.
How to Opt-Out by Mail or Email. If you do not wish to receive other marketing materials from us
and/or if you do not want us to share your personal information with other entities as stated in this

Privacy Policy, please provide us with your exact name and address and advise us that you wish to
opt-out for information sharing or receiving information from us or both as the case may be. Please
direct your opt-out requests to:  sales@electricalindustries.com
Visitors From Outside of the United States
We are a United States company that utilizes service providers located in the United States and
other countries. Therefore, when you use our Site, your information may be transferred to, stored
and/or processed outside of the country in which you reside and may be maintained on servers and
systems located within the United States or other countries. The data protection laws in the United
States and those other countries might not be as strict as those in your country. By using our Site
and/or submitting information to us, you specifically consent to the transfer of your information to the
United States and those other countries and the facilities and servers utilized by us and those with
whom we may share your information.
How We Protect Your Information
We believe in providing a safe and secure experience for all of our online visitors. To that end, we
have implemented security measures to protect the information collected from you. We maintain
physical, technical, and administrative safeguards designed to limit unauthorized access to your
personally identifiable information, and to protect you against the criminal misuse of that information.
We use data encryption technology when transferring and receiving your sensitive personal
information, such as credit card or financial account information. For example, in your transactions
submitted by you through the Site, a solid key icon or a locked padlock icon at the lower portion of
your web browser window confirms the website is secured through Secure Sockets Layer (SSL).
Pages requesting personal information should always have one of these icons. You can also confirm
your data is being encrypted by looking at the URL line of your browser (the place where you type
website addresses). When accessing a secure server, the site address will change from "http" to
"https". We are also a VeriSign, Inc. certified company and our systems are tested and certified on a
daily basis by "McAfee Secure" Security Scan.
While we use the foregoing security measures to protect your information, please note that no
transmission of data over the Internet or any wireless network or stored and utilized for business
purposes can be guaranteed to be 100% secure, and no security measures are perfect or
impenetrable. As a result, while we strive to protect your information, we cannot ensure that any
information we receive, store or otherwise utilize is completely secure. You can reduce security risks
by using common sense security practices such as choosing a strong password, using different
passwords for different services, and using up to date antivirus software.
Changes to Our Privacy Policy
We reserve the right to change this Privacy Policy at any time, in whole or in part, at our discretion
and without prior notice. In the event we make material changes to this Privacy Policy, we will post
any such changes or amendments in our then current Privacy Policy on the website, which will
supersede all prior versions. Therefore, please review this Privacy Policy from time to time so that
you are aware when any changes are made to this Privacy Policy. In any event, your continued use
of the Site after such change constitutes your acceptance of any such change(s) and the policy as
updated.
This Privacy Policy and each of its revisions is effective as of the date it is posted, which is indicated
by the LAST MODIFIED date found at the top of the policy.
How to Contact Us

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
sales@electricalindustries.com

Return Shipping
If you have ordered the wrong product or no longer want a product you ordered, you will be
responsible for the return shipping cost. Returns created because we mistakenly shipped
you the wrong item or because the item is damaged or defective, qualify for free return
shipping up to 90 days after you receive the item. Please see our freight shipping policy for
information about sending and receiving returns via freight.
Our Return Policies
Non-Returnable Items
We sell a small number of items that are labeled "Non-Returnable". These special items are
not eligible for our standard return process. We do not accept returns or cancellations on
these items once the order is placed; however, the manufacturer's warranty still applies to
these items.

Replacing Items Under Manufacturer Warranty
We honor all manufacturer warranties for our products. If the manufacturer doesn't offer a
warranty on a given product, we offer a 1-year warranty as long as the item is non-
disposable. Disposable items include but are not limited to materials designed to be
replaced, such as media air filters and water system replacement cartridges. If you
experience an issue with a product purchased through SupplyHouse.com that is still
covered by a valid manufacturer's warranty, please contact a customer service
representative and we'll help you get a replacement as quickly as possible.
In some cases, a warranty will require you to troubleshoot the issue directly with the
manufacturer before you can obtain a case or claim number. If your manufacturer requires
troubleshooting an item, make sure to have your technician contact us directly. This process
may take several business days, but we'll do everything we can to minimize the wait time
and resolve the problem. We apologize for any inconvenience you encounter during the
warranty process. When a warranty policy comes from the manufacturer, we are obligated
to adhere to every step.
In many cases, larger items that are malfunctioning will not be eligible for a whole unit
exchange. Examples include boilers, water heaters, and air conditioning units. Warranty
policies for these items typically only cover parts, and rarely cover labor costs. Most items
under manufacturer warranty are eligible for replacement only and cannot be returned for
credit.
Customers are responsible for the shipping cost of sending the warranty item back to us.
SupplyHouse.com will pay the shipping costs to send out the replacement.

In order to qualify for our 1-year warranty, item(s) must be used as intended in appropriate
applications. All replacement parts must be the part recommended by the manufacturer.
SupplyHouse.com reserves the right to limit the quantity of replacements issued under
warranty if not specified by the manufacturer's warranty policy. We will likely contact you
regarding your order. It's your responsibility to provide an up-to-date email address and
phone number in your account.
After 30 days, we can no longer issue refunds but may still be able to offer a replacement
item with a 20% restocking fee.
Received a Damaged Package
If you receive damaged or defective items, please notify Electrical Industries within 5 days
of receipt. When shipping a return, make sure to include every page of the return form in the
box. For the fastest replacement, we can place a new order for the replacement items and
ship them to you as soon as possible. You'll be credited for the full amount of the original
item(s) you ordered when we receive your return. If you do not place a new order, we'll ship
your new items after we receive your return. All returned products must be unused and in
the original packaging and the return form must be included in the box.
All Other Returns
Any item that doesn't fit into one of aforementioned categories will be eligible for return
within 1 year of receipt of the product. There's no restocking fee if your return is set up
within 30 days of receiving the product. After 90 days, a 20% restocking fee will be applied.
Please use our online return tool to create and print your return form. You can also set up a
return by contacting our customer service team. All items must be returned in their original
packaging with the return form included in the box.
Return Procedure
 Contact our customer service team to set up a return.
o Your Return Form MUST be included in the return package.
 Pack the item(s) securely in the original product packaging.
o Include all paperwork, parts, and accessories.
o All returned items must be brand new, unused and in their original packaging.
o Do not write on or place shipping labels directly on manufacturer packaging.
o Returned items will be inspected upon arrival. Your return may be denied if
the items included are not in the same condition stated on the return form.
o The return process usually takes 4-5 business days. You can track the status
of your return at any time by contacting our customer service team.
 Send the return package to the address listed on your Return Form.
 The return package can be sent using the carrier of your choice. Keep the tracking
number to monitor delivery status.
 You can expect a refund in the same form of payment originally used for the
purchase within 4–5 business days of our receipt of the returned items.
 Please see our freight shipping policy for information about sending and receiving
returns via freight.
Unreturned materials

Items included on a return form that are not physically included in the return package sent
to our fulfillment center may incur additional charges to the original form of payment due to
the missing material. We'll attempt to reach out after a few weeks via email and phone
regarding the missing materials. If we don't hear back, we reserve the right to charge for the
missing materials.

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